Effective Date | {effective date} |
SOW # | {sow reference number} |
Customer | {Customer} |
Customer Contact | {Customer Contact Name} {Customer Contact Email} {Customer Contact Phone No} |
Customer Contract Information | |
Ixonn Contact | {Ixonn Contact Name} {Ixonn Contact Email} {Ixonn Contact Phone No} |
Payment Basis | {pre-pay / time-materials / fixed-price} |
Invoice Schedule | {weekly / monthly / other} |
Acceptance | |
Payment Terms | |
Billing Information | |
Subcontractor Information |
This Statement of Work (“SOW”) is entered into between Ixonn (“Provider”) and [Customer Name] (“Customer”) for the provision of Training and Education Services. This SOW outlines the scope of training, deliverables, assumptions, responsibilities, and associated costs for developing and delivering a comprehensive training program to the Customer’s personnel.
1. Description
Ixonn will deliver training programs designed to enhance the Customer’s workforce capabilities, specifically around Business Information Management Essentials, Advanced User Training, Sales and Marketing, Project Management, Human Resources Management, Contract Management, Inventory Management, and Cybersecurity Awareness. These programs combine theoretical frameworks, practical demonstrations, and hands-on exercises, ensuring participants can effectively apply newly acquired knowledge to their day-to-day responsibilities.
2. Project Scope
Ixonn will develop and deliver the following training modules. The level of detail and format (in-person, virtual, blended) will be determined based on Customer requirements:
2.1. Training Approach
a) Needs Assessment: Ixonn will work with the Customer to identify skill gaps, learning objectives, and participant profiles.
b) Curriculum Design: Ixonn will develop structured training modules, including objectives, key topics, and evaluation criteria.
c) Material Development: Training resources (e.g., presentations, manuals, e-learning modules) tailored to the Customer’s environment.
d) Delivery: Sessions may be instructor-led (on-site or virtual) or self-paced (e-learning) based on Customer preference.
e) Evaluation and Feedback: Each training session will include assessments to gauge participant understanding and program effectiveness.
3. Deliverables
a) Training Needs Assessment Report: Summary of identified skill gaps and recommended learning paths; Finalized list of training modules, delivery formats, and participant groupings.
b) Customized Training Materials: Slides, manuals, quick reference guides, and/or e-learning modules; Practical exercises, case studies, and interactive elements.
c) Training Schedule and Agenda: Outlined daily or weekly plan for delivering each module; Logical sequence of topics and activities.
d) Training Sessions: Instructor-led or virtual sessions on each module; Practical exercises or breakout sessions to reinforce concepts.
e) Evaluation and Completion Reports: Post-training assessments and quiz results; Participant feedback and satisfaction surveys; Recommendations for ongoing education or advanced training.
d) Certificate of Completion (if applicable): Issued to participants who successfully meet attendance and evaluation criteria.
4. General Scope Assumptions
a) Training Modality: Unless otherwise stated, training sessions will be delivered remotely using secure, industry-standard collaboration tools. On-site training will be subject to mutual agreement and may incur additional travel costs.
b) Participant Readiness: The Customer is responsible for ensuring participants have the necessary prerequisites (e.g., basic system familiarity, required software).
c) Venue and Logistics: If on-site sessions are requested, the Customer will provide a suitable training room, necessary hardware, and audio-visual equipment.
d) Standardized Materials: Training materials are based on Ixonn’s best practices. Customization beyond the agreed scope will be handled through the Change Control Process.
e) Language: Unless otherwise specified, sessions and materials are delivered in [Language] (e.g., English).
5. Customer Obligations
a) Designation of Project Manager: Assign a single point of contact to coordinate training schedules, participant sign-ups, and resource availability.
b) Participant Availability: Ensure attendance of designated participants on agreed dates and times. Unavailability may affect training effectiveness.
c) Infrastructure Provision: For remote training, ensure participants have reliable internet connectivity and access to relevant systems or software.
d) Timely Reviews: Review and approve training curricula, schedules, and materials within the agreed timeframe to avoid delays.
e) Feedback: Provide Ixonn with feedback and evaluations promptly to facilitate continuous improvement.
6. Schedule
The training schedule will be determined in coordination with the Customer. Below is a sample indicative timeline; actual durations and dates will be finalized during the project initiation phase.
Phase | Duration | Start Date | End Date |
|---|---|---|---|
Project Initiation | 1 week | {TBD} | {TBD} |
Data Assessment and Requirements | 2 weeks | {TBD} | {TBD} |
Data Cleansing and Preparation | 2-4 weeks | {TBD} | {TBD} |
Migration Strategy and Planning | 1-2 weeks | {TBD} | {TBD} |
ETL Execution | 2-4 weeks | {TBD} | {TBD} |
Validation and Testing | 1-2 week | {TBD} | {TBD} |
Go-Live and Post-migration | 1-2 weeks | {TBD} | {TBD} |
7. Estimated Time and Effort
Below is a sample fee structure. Actual costs will depend on the final scope of modules, customization level, and number of training sessions.
Role | Hourly Rate | Estimated Hours | Total |
|---|---|---|---|
Project Manager | ${x} | {y} | ${x*y} |
Data Architect | ${x} | {y} | ${x*y} |
Data Migration Specialist | ${x} | {y} | ${x*y} |
ETL Developer | ${x} | {y} | ${x*y} |
QA / Tester | ${x} | {y} | ${x*y} |
Total | ${sum} |
8. Payment Method and Process
a) Invoice Issuance: Ixonn will issue monthly invoices for training services rendered, detailing hours worked and related expenses. The Customer will review and raise any disputes within ten (10) business days.
b) Payment Terms: Payments are due within thirty (30) days of the invoice date. Late payments may incur interest as detailed in the Master Services Agreement.
c) Currency & Taxes: All fees are quoted in [Currency] and exclude applicable taxes, which are the Customer’s responsibility.
d) Payment Method: Payment shall be made via electronic funds transfer to the account specified in Ixonn’s invoices, without deductions for transfer fees.
9. Travel and Expenses
a) Travel & Expense Approval: If on-site or travel-based sessions are required, Ixonn will seek prior written approval from the Customer for all travel and lodging expenses.
b) Expense Billing: Travel expenses, if incurred, will be billed at cost plus a 10% administrative fee. Ixonn will provide supporting documentation for all billed expenses.
c) Reimbursable Expenses: The Customer agrees to reimburse all authorized and reasonable out-of-pocket costs associated with delivering the training (e.g., travel, lodging, per diem), in compliance with the Customer’s travel policy if provided in advance.
10. Change Control Process
a) Change Request Initiation: Both parties can request changes to the scope or schedule of the training program. Requests must be submitted using the designated Change Request Form.
b) Impact Assessment: Ixonn will analyze the proposed change’s effect on schedules, resources, deliverables, and costs, documenting findings in a Change Impact Analysis.
c) Change Evaluation & Approval: The Customer and Ixonn must mutually approve changes in scope, timeline, or budget. High-impact changes may need executive-level approval.
d) Change Documentation: Approved changes will be captured in a Change Order, signed by both parties.
e) Change Implementation: Once approved, Ixonn will revise relevant project documents and incorporate the agreed-upon changes into the training program.
Authorization
By signing below, both parties acknowledge and agree to the terms and conditions contained in this Statement of Work for Training and Education Services. This SOW and the Master Services Agreement (if applicable) constitute the entire understanding between Ixonn and the Customer regarding the services described herein.
For Customer | For Ixonn |
Name: | Name: |
Title: | Title: |
Signature: | Signature: |
Date: | Date: |
