Privacy Policy

This policy does not apply to individuals located in the European Economic Area and UK. For residents in those areas, the European version of our Privacy Policy can be found here.

IXONN Pty Limited (“IXONN”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (w3.ixonn.com) and use our Online Services as defined in the IXONN Online Services Subscription Agreement.

 
1. Information We Collect

1.1. Personal Information – We may collect the following types of personal information:

  • Contact information (e.g., name, email address, phone number)
  • Account credentials
  • Billing information
  • Usage data related to our Online Services
  • Communication preferences

 

1.2. Website Usage Information – We automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of access1.3. Customer Data – As defined in the IXONN Online Services Subscription Agreement, we collect and process Customer Data provided by you or your End Users through the use of our Online Services.

 

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our website and Online Services
  • Processing transactions and managing your account
  • Communicating with you about our services, updates, and promotional offers
  • Responding to your inquiries and support requests
  • Analysing usage patterns to enhance user experience
  • Ensuring the security and integrity of our systems
  • Complying with legal obligations

 

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers: We may share information with third-party service providers who perform services on our behalf, subject to appropriate confidentiality and security measures.

3.2 Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent: We may share your information with third parties when we have your consent to do so.

 
4. Data Security

We implement and maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal information and Customer Data. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 
5. Data Retention

We retain personal information and Customer Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For Customer Data, we follow the retention periods specified in the IXONN Online Services Subscription Agreement.

 
6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the rights to:

  • access and receive a copy of your personal information
  • correct or update your personal information
  • request deletion of your personal information
  • object to or restrict processing of your personal information
  • data portability
  • To exercise these rights, please contact us using the information provided in the “Contact Us” section.

 

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage information. You can manage your cookie preferences through your browser settings.

 
8. Children’s Privacy

Our website and Online Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

 
9. International Data Transfers

We may transfer, process, and store information about you in locations around the world where we or our service providers have facilities. By using our website or Online Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules.

 
10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or by sending you an email. The date of the most recent revision will be indicated at the top of the policy.

 
11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@ixonn.com
  • Address: IXONN Pty Limited, Attn: Privacy Officer, Level 52, 343 Pitt St, Sydney, NSW 2000, Australia
     
12. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes arising from or related to this policy will be resolved in accordance with the dispute resolution provisions in the IXONN Online Platform Subscription Agreement.

By using our website or Online Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.