Privacy Policy (UK and EU)

IXONN Pty Limited (“IXONN”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (w3.ixonn.com) and use our Online Services as defined in the IXONN Online Services Subscription Agreement.

This policy complies with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws in the European Union and United Kingdom.

 
1. Data Controller

For the purposes of the GDPR and UK data protection laws, IXONN Pty Limited is the data controller of your personal data. Our EU representative is Maetzler Rechtsanwalts GmbH & Co KG, Schellinggasse 3, 1010 Vienna, AUSTRIA.

 
2. Information We Collect

2.1. Personal Information – We may collect the following types of personal information:

  • Contact information (e.g., name, email address, phone number)
  • Account credentials
  • Billing information
  • Usage data related to our Online Services
  • Communication preferences2.2. Website Usage Information – We automatically collect certain information when you visit our website, including:
  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of access2.3. Customer Data – As defined in the IXONN Online Services Subscription Agreement, we collect and process Customer Data provided by you or your End Users through the use of our Online Services.
     
3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract when we provide you with our Online Services
  • Your consent, where you have given it
  • Our legitimate interests, which include improving our services and preventing fraud
  • Compliance with legal obligations
     
4. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our website and Online Services
  • Processing transactions and managing your account
  • Communicating with you about our services, updates, and promotional offers
  • Responding to your inquiries and support requests
  • Analysing usage patterns to enhance user experience
  • Ensuring the security and integrity of our systems
  • Complying with legal obligations
     
5. Data Sharing and Disclosure

5.1. Third-Party Service Providers: We may share information with third-party service providers who perform services on our behalf, subject to appropriate confidentiality and security measures. These providers are bound by data processing agreements that comply with GDPR requirements.

5.2. Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

5.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

5.4. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

 
6. International Data Transfers

We may transfer, process, and store your personal data in locations around the world where we or our service providers have facilities.

When transferring data outside the EU or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner’s Office.

 
7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For Customer Data, we follow the retention periods specified in the IXONN Online Platform Subscription Agreement.

 
8. Your Rights and Choices

Under the GDPR and UK data protection laws, you have the following rights:

  • to access your personal data
  • to rectification of inaccurate personal data
  • to erasure (‘right to be forgotten’)
  • to restrict processing
  • to data portability
  • to object to processing
  • related to automated decision-making and profiling
    To exercise these rights, please contact us using the information provided in the “Contact Us” section.
     
9. Data Security

We implement and maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal data. These measures include encryption, access controls, and regular security assessments.

 
10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage information. We provide a cookie management tool that allows you to control your cookie preferences. For more information, please see our Cookie Policy [link to Cookie Policy].

 
11. Children’s Privacy

Our website and Online Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

 
12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or by sending you an email. The date of the most recent revision will be indicated at the top of the policy.

 
13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. You can contact our DPO at dpo@ixonn.com.

 
14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ixonn.com
Address: IXONN Pty Limited, Attn: Privacy Officer, Level 52, 343 Pitt St, Sydney, NSW 2000, Australia

 
15. Governing Law and Dispute Resolution

If you are unsatisfied with our response to any data protection issues, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk) or your local data protection authority in the EU.

By using our website or Online Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.