In today’s hyper-connected business world, organisations require more than just cutting-edge technology—they need reliable, round-the-clock support that speaks their language and understands their local market context. At Ixonn, we’re proud to provide exactly that. Our global presence, with offices in Australia, Spain, Israel, the United States, and Brazil, empowers us to deliver a seamless customer experience from pre-sales consultations to post-sales support. Whether you need technical expertise in English, Spanish, or Portuguese, our dedicated team is always ready to guide you, no matter where you are.
1. Strategic Office Locations
Our offices span the globe to ensure we’re closer to our clients in terms of time zones and cultural understanding. Here’s a quick look at our regional footprints:
• Australia, Sydney: Focusing on Asia-Pacific markets, providing early-hour technical support for clients across Australasia.
• Spain, Barcelona: Based in a hub of European business innovation, bridging our European clients with timely assistance and local market insights.
• Israel, Tel Aviv: Renowned for its tech ecosystem, our Israeli office offers access to cutting-edge development and rapid response for clients in the Middle East and beyond.
• USA, New Your: Serving North American markets with customer success teams in prime positions to respond to inquiries swiftly, ensuring real-time communication and collaboration.
• Brazil, São Paulo: Serving South American clients with dedicated Portuguese-language support and a deep understanding of local business practices.
2. Time Zone Advantage
By having support teams spread across multiple continents, we can offer near complete availability. Whether you need urgent troubleshooting at the end of your business day or a software upgrade in the early hours, our global structure means someone at Ixonn is always on hand to help.
1. English, Spanish, and Portuguese
We understand the importance of effective communication in resolving technical challenges. To accommodate our broad client base, our teams are equipped to assist in English, Spanish, and Portuguese. Eliminating language barriers not only fosters greater trust and clarity but also shortens resolution times for any inquiries.
2. Cultural Awareness
Beyond language, our local teams understand the nuances of different markets. This cultural awareness enables us to tailor our approach, recommendations, and training sessions so they resonate with specific regional business practices.
1. Needs Assessment
Before you commit to a solution, our experts work closely with you to understand your unique challenges and objectives. Whether that’s tracking inventory more effectively or setting up comprehensive data dashboards, we’ll map out the ideal configuration of Ixonn modules.
2. Tailored Demonstrations
We believe in showing—not just telling—how Ixonn can transform your operations. Our consultants offer hands-on demos, adapting the system to mirror your workflows or simulate industry-specific scenarios. This upfront clarity helps you make confident decisions about the modules and features you need.
3. Budget & ROI Planning
Our global consultants also assist with cost-benefit analysis, ensuring you have a clear picture of the return on investment. By forecasting adoption timelines and efficiency gains, we help you justify the solution internally and plan for future scaling.
1. Implementation & Onboarding
Once you’ve decided on an Ixonn solution, our specialists step in to facilitate a smooth rollout. We offer in-person or virtual onboarding sessions, depending on your location, ensuring your team is comfortable and confident using the platform from day one.
2. Technical Training & Best Practices
From optimising cash flow management dashboards to integrating modules for inventory or receivables, our trainers provide in-depth tutorials and real-time support. Your team gains practical knowledge, allowing them to fully leverage Ixonn’s robust capabilities.
3. Ongoing Maintenance & Upgrades
Technology should evolve with your business, which is why we continuously refine and update Ixonn’s core modules. Our global support teams will notify you about new features, help you install upgrades, and address any compatibility issues that arise.
4. Customer Success Check-Ins
Our relationship with you doesn’t end once the system is in place. We schedule regular check-ins to measure your progress, uncover emerging needs, and explore additional functionalities that can elevate your operations even further.
In an era where business operates without borders, having a trusted, worldwide partner can be the decisive factor in your long-term success. At Ixonn, we aim to be more than just a software provider—we want to be your strategic ally. With our offices across five countries and multi-lingual teams trained to handle everything from routine troubleshooting to strategic planning, we’re committed to ensuring your experience with Ixonn is smooth, supportive, and truly global.
From guiding you through the initial purchase to offering after-hours support in your native language, we’ve built Ixonn’s support framework to meet you wherever you are on your business journey. It’s this steadfast dedication to customer success that drives us to push boundaries, continue expanding our reach, and remain a trusted partner for businesses worldwide.
We invite you to discover firsthand how our international teams, multi-lingual expertise, and commitment to delivering an exceptional customer experience can elevate your organisation. Contact us today or visit our local offices in Australia, Spain, Israel, the USA, or Brazil to learn more about how Ixonn can streamline your operations, optimise workflows, and foster growth—no matter where in the world you do business.
