Cookie Policy
Cookie Policy Legal Updated:22 May 2025 Print this Page This Cookie Policy explains how IXONN Pty Limited (“IXONN”, “we”, “us”, or “our”) uses cookies and similar technologies on our website (w3.ixonn.com) and as part of our Online Services. This policy is aligned with our Privacy Policy and the IXONN Online Services Subscription Agreement. 1. What are Cookies? Cookies are small text files that are placed on your device when you visit a website or use an online service. They are widely used to make websites work more efficiently and provide information to the owners of the site. 2. Types of Cookies We Use We use the following types of cookies: a) Necessary: These are necessary for the website and Online Services to function properly. They enable core functionality such as security, network management, and accessibility. b) Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website and Online Services by collecting and reporting information anonymously. c) Functionality Cookies: These cookies allow the website and Online Services to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features. d) Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. 3. Specific Cookies We Use [Insert a table or list of specific cookies used, their purposes, and durations] Cookie ID Category Duration Description 123 456 789 012 4. Third-Party Cookies Some cookies may be placed by third-party services that appear on our pages. We do not control the dissemination of these cookies. You should check the third-party websites for more information about these cookies. 5. How to Manage Cookies Most web browsers allow you to control cookies through their settings preferences. However, limiting the ability of websites to set cookies may worsen your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. 6. Cookie Consent When you first visit our website, you will be presented with a cookie banner asking for your consent to set non-essential cookies. You can change your cookie preferences at any time by clicking on the “Cookie Settings” link in the footer of our website. 7. Changes to This Cookie Policy We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting the new Cookie Policy on this page and updating the “Effective Date” at the top of this policy. 8. Use of Cookies in Online Services Our Online Services, as defined in the IXONN Online Platform Subscription Agreement, may also use cookies and similar technologies to enhance functionality, improve performance, and provide a better user experience. The use of these technologies in our Online Services is subject to the terms of your Subscription and the Privacy Policy. 9. Data Protection and Privacy We implement and maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal data. These measures include encryption, access controls, and regular security assessments. 10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: privacy@ixonn.com Address: IXONN Pty Limited, Attn: Privacy Officer, Level 52, 343 Pitt St, Sydney, NSW 2000, Australia By using our website and Online Services, you consent to the use of cookies as described in this policy.
Privacy Policy (UK and EU)
Privacy Policy (UK and EU) Legal Updated:22 May 2025 Print this Page IXONN Pty Limited (“IXONN”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (w3.ixonn.com) and use our Online Services as defined in the IXONN Online Services Subscription Agreement. This policy complies with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws in the European Union and United Kingdom. 1. Data Controller For the purposes of the GDPR and UK data protection laws, IXONN Pty Limited is the data controller of your personal data. Our EU representative is Maetzler Rechtsanwalts GmbH & Co KG, Schellinggasse 3, 1010 Vienna, AUSTRIA. 2. Information We Collect 2.1. Personal Information – We may collect the following types of personal information: Contact information (e.g., name, email address, phone number) Account credentials Billing information Usage data related to our Online Services Communication preferences2.2. Website Usage Information – We automatically collect certain information when you visit our website, including: IP address Browser type and version Operating system Referring website Pages viewed and time spent on pages Date and time of access2.3. Customer Data – As defined in the IXONN Online Services Subscription Agreement, we collect and process Customer Data provided by you or your End Users through the use of our Online Services. 3. Legal Basis for Processing We process your personal data on the following legal bases: Performance of a contract when we provide you with our Online Services Your consent, where you have given it Our legitimate interests, which include improving our services and preventing fraud Compliance with legal obligations 4. How We Use Your Information We use the collected information for the following purposes: Providing and improving our website and Online Services Processing transactions and managing your account Communicating with you about our services, updates, and promotional offers Responding to your inquiries and support requests Analysing usage patterns to enhance user experience Ensuring the security and integrity of our systems Complying with legal obligations 5. Data Sharing and Disclosure 5.1. Third-Party Service Providers: We may share information with third-party service providers who perform services on our behalf, subject to appropriate confidentiality and security measures. These providers are bound by data processing agreements that comply with GDPR requirements. 5.2. Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request. 5.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data. 5.4. With Your Consent: We may share your information with third parties when we have your explicit consent to do so. 6. International Data Transfers We may transfer, process, and store your personal data in locations around the world where we or our service providers have facilities. When transferring data outside the EU or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner’s Office. 7. Data Retention We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For Customer Data, we follow the retention periods specified in the IXONN Online Platform Subscription Agreement. 8. Your Rights and Choices Under the GDPR and UK data protection laws, you have the following rights: to access your personal data to rectification of inaccurate personal data to erasure (‘right to be forgotten’) to restrict processing to data portability to object to processing related to automated decision-making and profilingTo exercise these rights, please contact us using the information provided in the “Contact Us” section. 9. Data Security We implement and maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal data. These measures include encryption, access controls, and regular security assessments. 10. Cookies and Similar Technologies Our website uses cookies and similar technologies to enhance user experience and collect usage information. We provide a cookie management tool that allows you to control your cookie preferences. For more information, please see our Cookie Policy [link to Cookie Policy]. 11. Children’s Privacy Our website and Online Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or by sending you an email. The date of the most recent revision will be indicated at the top of the policy. 13. Data Protection Officer We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. You can contact our DPO at dpo@ixonn.com. 14. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:Email: privacy@ixonn.comAddress: IXONN Pty Limited, Attn: Privacy Officer, Level 52, 343 Pitt St, Sydney, NSW 2000, Australia 15. Governing Law and Dispute Resolution If you are unsatisfied with our response to any data protection issues, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk) or your local data protection authority in the EU. By using our website or Online Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Privacy Policy
Privacy Policy Legal Updated:22 May 2025 Print this Page This policy does not apply to individuals located in the European Economic Area and UK. For residents in those areas, the European version of our Privacy Policy can be found here. IXONN Pty Limited (“IXONN”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (w3.ixonn.com) and use our Online Services as defined in the IXONN Online Services Subscription Agreement. 1. Information We Collect 1.1. Personal Information – We may collect the following types of personal information: Contact information (e.g., name, email address, phone number) Account credentials Billing information Usage data related to our Online Services Communication preferences 1.2. Website Usage Information – We automatically collect certain information when you visit our website, including: IP address Browser type and version Operating system Referring website Pages viewed and time spent on pages Date and time of access1.3. Customer Data – As defined in the IXONN Online Services Subscription Agreement, we collect and process Customer Data provided by you or your End Users through the use of our Online Services. 2. How We Use Your Information We use the collected information for the following purposes: Providing and improving our website and Online Services Processing transactions and managing your account Communicating with you about our services, updates, and promotional offers Responding to your inquiries and support requests Analysing usage patterns to enhance user experience Ensuring the security and integrity of our systems Complying with legal obligations 3. Data Sharing and Disclosure 3.1 Third-Party Service Providers: We may share information with third-party service providers who perform services on our behalf, subject to appropriate confidentiality and security measures. 3.2 Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request. 3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. 3.4 With Your Consent: We may share your information with third parties when we have your consent to do so. 4. Data Security We implement and maintain appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal information and Customer Data. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security. 5. Data Retention We retain personal information and Customer Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For Customer Data, we follow the retention periods specified in the IXONN Online Services Subscription Agreement. 6. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information, including the rights to: access and receive a copy of your personal information correct or update your personal information request deletion of your personal information object to or restrict processing of your personal information data portability To exercise these rights, please contact us using the information provided in the “Contact Us” section. 7. Cookies and Similar Technologies Our website uses cookies and similar technologies to enhance user experience and collect usage information. You can manage your cookie preferences through your browser settings. 8. Children’s Privacy Our website and Online Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. 9. International Data Transfers We may transfer, process, and store information about you in locations around the world where we or our service providers have facilities. By using our website or Online Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or by sending you an email. The date of the most recent revision will be indicated at the top of the policy. 11. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: privacy@ixonn.com Address: IXONN Pty Limited, Attn: Privacy Officer, Level 52, 343 Pitt St, Sydney, NSW 2000, Australia 12. Governing Law and Dispute Resolution This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes arising from or related to this policy will be resolved in accordance with the dispute resolution provisions in the IXONN Online Platform Subscription Agreement. By using our website or Online Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Service Level Agreement
Service Level Agreement Legal Updated:22 May 2025 Print this Page Service Commitment Ixonn is committed to providing a high-quality, reliable service for its Business Information Management applications. We aim to maintain a Monthly Uptime Percentage of at least 99.9% during any monthly billing cycle. Definitions Monthly Uptime Percentage = (Total minutes in a month – Minutes of Downtime) / Total minutes in a month. Downtime = Any period of time when the service is unavailable or unresponsive, excluding Scheduled Maintenance. Scheduled Maintenance = Predetermined periods when services may be temporarily unavailable for upgrades or repairs, not exceeding 8 hours per month. Services Credits If the Monthly Uptime Percentage falls below our commitment, you may be eligible for Service Credits according to the following schedule: Monthly Uptime Percentage Service Credit Less than 99.9% but ≥ 98.0% 10% of monthly fee Less than 99.0% but ≥ 95.0% 20% of monthly fee Less than 95.0% 40% of monthly fee Credit Request and Payment Procedures To receive Service Credits: 1. Submit a claim by emailing support@ixonn.com within 5 business days of the reported incident. 2. Include “SLA Claim” in the subject line and provide dates and times of the Downtime in the body of the email. 3. Ixonn will confirm receipt of the claim within 2 business days and validate the claim within 10 business days. 4. If approved, Service Credits will be applied to the next billing cycle. SLA Exclusions This SLA does not apply to any: ⊗ Features designated as “preview,” “pre-release,” or “beta” ⊗ Downtime caused by factors outside of Ixonn’s reasonable control. ⊗ Issues resulting from customer’s actions or third-party hardware/software. ⊗ Downtime during Scheduled Maintenance periods. ⊗ Downtime to “sandbox,” “development,” or “testing” purpose instances. Limitations Service Credits are your sole and exclusive remedy for any performance or availability issues for Ixonn Online Services. Credits may not exceed 100% of your monthly service fees. Changes to SLA Ixonn reserves the right to change this SLA with 30 days’ notice. Continued use of the service after such notice constitutes acceptance of the new SLA terms.
Implementation – Full-Scale Implementation
Implementation – Full Implementation Service Datasheet Updated:19 May 2025 Print this Page Ixonn Business Information Management SaaS Platform is a comprehensive, all-in-one solution designed to streamline and enhance business operations across various industries. Our platform integrates essential modules such as CRM, Sales and Marketing, Project Management, HRM, Inventory and Purchase, Financials, and Service Delivery into a unified system, enabling businesses to efficiently manage their information and processes. With a focus on adaptability, the Ixonn platform empowers organisations to tailor its features to meet their specific needs, driving productivity, improving collaboration, and fostering growth. Service Overview Full-Scale Implementation is tailored for large enterprises needing a comprehensive setup of their SaaS platform. This service covers everything from customization to integration with existing systems, ensuring that the solution aligns perfectly with your business processes. Target Audience Larger organisations users requiring comprehensive setup, customisation, and integration. Services Included Initial Consultation and Planning: Detailed analysis of business requirements, creation of a customized implementation plan, and project management oversight. Custom Configuration: Tailored setup and configuration of the SaaS platform to meet specific business needs, including workflows, processes, and user roles. Advanced Data Migration: Comprehensive data migration services, including data mapping, cleansing, and validation to ensure accurate and secure transfer. System Integration: Integration of the SaaS platform with existing enterprise systems, such as CRM, ERP, and other third-party applications. Comprehensive User Training: Extensive training programs for all levels of users, from end-users to administrators, to ensure full adoption and proficiency. Testing and Quality Assurance: Rigorous testing to ensure all aspects of the implementation meet business and technical requirements. Go-Live Support: Full support during the go-live phase to ensure a smooth transition, including issue resolution and system stabilisation. Effort and Expected Duration Effort: Approximately 1-5 person-days, depending on the complexity and size of the deployment. Expected Duration: Typically 1-2 weeks from the kickoff meeting to full deployment, including initial user training and support. Limitations and Restrictions Scope Limitation: This service covers the deployment of core SaaS features only; advanced customisations and integrations are excluded. Data Migration Limits: Only basic data migration is included; complex data migration may require additional services. Training Scope: Training provided is basic and intended for key users only; comprehensive training services can be arranged separately. Post-Deployment Support: Limited to 30 days after deployment. Extended support requires a separate agreement. Customisation: Custom feature development is not included in this package and must be scoped and billed separately.
Online Services Agreement
Online Services Agreement Legal Updated:23 Apr 2025 Print this Page This agreement is between IXONN Pty Limited (“IXONN”, “we”, “us”, or “our”) and the entity or individual (“Customer”, “you” or “your”) using our Online Services. It consists of the terms and conditions below, the Acceptable Use Policy, the Service Level Agreements (SLAs), and the Offer Details for your Subscription (collectively, the “Agreement”). It is effective on the date we provide you with confirmation of your Subscription or the date on which your Subscription is renewed, as applicable. 1. Use of Online Services 1.1. Grant of Rights. Subject to your compliance with this Agreement, we grant you a non-exclusive, non-transferable right to access and use the Online Services included with your Subscription, solely for your internal business purposes during the Term. We reserve all other rights. 1.2. Acceptable Use. You shall use the Online Services only in accordance with this Agreement and our Acceptable Use Policy, available at https://ixonn.com/terms-privacy-and-policies/legal-acceptable-use-policy. You shall not circumvent any technical limitations or billing mechanisms in the Online Services. 1.3. End Users. You are responsible for End Users’ compliance with this Agreement. “End User” means any person you permit to access the Online Services. 1.4. Customer Data. You retain all rights in your Customer Data. You grant us a worldwide, royalty-free, non-exclusive license to use, host, transmit, display, and process Customer Data solely to provide and improve the Online Services. We will handle Customer Data in accordance with our Privacy Policy, available at https://ixonn.com/terms-privacy-and-policies/legal-privacy-policy. You are solely responsible for the content of all Customer Data and for complying with all applicable laws regarding your collection and use of Customer Data. 1.5. Account Security. You are responsible for maintaining the confidentiality and security of your accounts and authentication credentials. You must promptly notify us of any suspected unauthorized access or security incidents. To report a security incident, contact our security team at security@ixonn.com, providing as much detail as possible about the incident. 2. Subscriptions 2.1. Available Subscription Offers. We offer Commitment Subscriptions (fixed-term, prepaid) and Consumption Subscriptions (pay-as-you-go), as detailed in the Offer Details on the IXONN website at https://ixonn.com/pricing. 2.2. Ordering. Orders are subject to our acceptance. You may order on behalf of your Affiliates, provided you remain responsible for their compliance with this Agreement. 2.3. Pricing and Payment. Prices and payment terms are specified in your order. For Consumption Subscriptions, we may change prices with 30 days’ notice. You agree to pay all undisputed amounts within 30 days of invoice date. 2.4. Taxes. Prices exclude applicable taxes. You are responsible for paying all taxes associated with your purchases, except for taxes based on our net income. 2.5. Renewal. Subscriptions renew automatically unless terminated. We will notify you before automatic renewal. Renewal will be at then-current terms and conditions. 3. Term, Termination, and Suspension 3.1. Agreement Term. This Agreement remains in effect until all Subscriptions expire or are terminated. 3.2. Termination. Either party may terminate this Agreement for cause upon 30 days’ written notice of a material breach if such breach remains uncured at the expiration of such period. We may suspend or terminate your use of Online Services if you violate the Acceptable Use Policy or fail to pay undisputed amounts. 3.3. Effect of Termination. Upon termination, you must stop using the Online Services. We will retain your Customer Data for 30 days post-termination, during which you may retrieve it. 4. Warranties 4.1. Limited Warranty. We warrant that the Online Services will perform substantially in accordance with the applicable documentation during the Term. Your exclusive remedy for breach of this warranty is described in the SLA. 4.2. DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE ONLINE SERVICES ARE PROVIDED “AS IS” AND WE MAKE NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. 5. Defense of Claims 5.1. By IXONN. We will defend you against claims that the Online Services infringe any third party’s patent, copyright, or trademark, and will pay the amount of any resulting adverse final judgment or approved settlement. 5.2. By Customer. You will defend us against claims arising from: (a) your Customer Data; (b) your use of the Online Services in violation of this Agreement; or (c) your combination of the Online Services with non-IXONN products or services. 5.3. Mutual Defense Obligations. The defended party must: (a) promptly notify the defending party of the claim; (b) give the defending party sole control over the defense and settlement; and (c) provide reasonable assistance in the defense. 6. Limitation of Liability 6.1. Limitation. Each party’s maximum aggregate liability for any claims under this Agreement is limited to direct damages up to the amount paid for the Online Service giving rise to the claim during the 12 months before the cause of action arose. 6.2. EXCLUSION. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR USE. 6.3. Exceptions. The above limitations do not apply to: (a) the parties’ obligations under Section 5; or (b) violation of the other’s intellectual property rights. 7. Miscellaneous 7.1. Notices. Notices must be in writing and sent to the addresses listed in the Contacts page of IXONN’s website at https://ixonn.com/contact-us. 7.2. Assignment. You may not assign this Agreement without our prior written consent. 7.3. Severability. If any part of this Agreement is held unenforceable, the rest remains in effect. 7.4. Waiver. Failure to enforce any provision is not a waiver. 7.5. No Agency. This Agreement does not create an agency, partnership, or joint venture. 7.6. No Third-party Beneficiaries. There are no third-party beneficiaries to this Agreement. 7.7. Applicable Law. This Agreement is governed by the laws of New South Wales, Australia, without regard to conflict of law principles. 7.8. Dispute Resolution. Any dispute arising out of or in connection with this Agreement shall be referred to and finally resolved by arbitration in Sydney, Australia. 7.9. Entire Agreement. This Agreement constitutes the entire agreement between the parties and supersedes all
Terms of Use
Terms of Use Legal Updated:5 Mar 2025 Print this Page 1. Acceptance of Terms By accessing and using w3.ixonn.com (“Website”), you agree to be bound by these Terms of Use, our Privacy Policy, and all applicable laws and regulations. 2. Use License We use the following types of cookies:We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal or internal business purposes. 3. Intellectual Property All content on this Website, including text, graphics, logos, and software, is the property of IXONN and protected by intellectual property laws. 4. User Conduct You agree not to: – a) Use the Website in any unlawful manner – b) Attempt to gain unauthorized access to any part of the Website – c) Use the Website to transmit any harmful code or interfere with its functionality – d) Impersonate any person or entity or misrepresent your affiliation with a person or entity 5. Third-Party Links Our Website may contain links to third-party websites. We are not responsible for the content or practices of these websites. 6. Disclaimer of Warranties The Website is provided “as is” without any warranties, express or implied. 7. Limitation of Liability IXONN shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Website. 8. Changes to Terms We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the Website. 9. Governing Law These Terms of Use are governed by the laws of New South Wales, Australia. 10. Contact Us For questions about these Terms of Use, please contact us at legal@ixonn.com.
Case Study – Hospitality
SERVICE IMPROVEMENT Transforming operations for cleaning facilities services Discover how this Cleaning Services organisation skyrocketed their operational efficiency by 50%, increased customer satisfaction by 35%, and reduced costs by 20% using our Online Services. From streamlined service delivery to optimised resource allocation, this customer story unveils the transformative impact of integrated solutions in the facilities maintenance and cleaning services industry. Managed Facilities Boost in customer satisfaction 600 + 35% Read Full Story Edit Template Introduction In the competitive world of facilities maintenance and cleaning services, staying ahead requires more than just quality service—it demands operational excellence and customer-centric approaches. This Cleaning Facilities Services business, a growing company serving commercial and institutional clients, found themselves struggling to manage their expanding operations efficiently. They grappled with disconnected systems, manual processes, and a lack of real-time visibility across their service delivery chain. Ixonn implemented a Business Information Management SaaS Platform – a comprehensive solution designed to address the unique needs of the facilities maintenance and cleaning services industry. This case study explores how the business leveraged Ixonn’s integrated modules to overcome their challenges and achieve remarkable improvements in efficiency, customer satisfaction, and overall business performance. Key Modules: Customer Relationship Management (CRM) Service Delivery Management Contract Management Inventory and Warehousing Purchasing Management Service Request Ticket Management Job Allocations and Attendance Challenge The business faced several critical challenges that hindered their growth and operational efficiency: Fragmented Customer Information: Lack of a centralised CRM system led to poor client communication and missed upselling opportunities. Inefficient Service Delivery: Manual scheduling and dispatch processes resulted in suboptimal resource allocation and delayed response times. Contract Mismanagement: Difficulty in tracking contract terms, renewals, and service level agreements (SLAs) led to compliance issues and revenue leakage. Inventory Discrepancies: Poor visibility into cleaning supplies and equipment inventory caused stockouts and over-ordering. Unoptimised Purchasing: Lack of a systematic approach to purchasing led to inconsistent supplier management and missed bulk-buying opportunities. Chaotic Service Requests: Absence of a structured system for managing incoming service requests resulted in overlooked tasks and customer dissatisfaction. Inefficient Workforce Management: Challenges in job allocation and attendance tracking across multiple client sites led to under-utilised staff and payroll inaccuracies. Objectives The business set the following objectives for implementing the Ixonn platform: Enhance customer relationship management and improve client retention Optimise service delivery and resource allocation Streamline contract management and ensure SLA compliance Improve inventory management and reduce waste Enhance purchasing processes and supplier relationships Implement an efficient system for managing service requests Increase workforce productivity through better job allocation and attendance tracking Solution Ixonn’s Business Information Management SaaS Platform provided the enterprise with an integrated solution customised to their needs: CRM: Centralised customer data, interaction history, and service preferences. Service Delivery Management: Intelligent scheduling and dispatch system with real-time tracking of service personnel. Contract Management: Comprehensive tools for creating, tracking, and managing contracts and SLAs. Inventory and Warehousing: Real-time inventory tracking, automated reordering, and equipment maintenance scheduling. Purchasing Management: Streamlined procurement processes, supplier management, and spend analysis tools. Service Request Ticket Queues: Centralised system for capturing, prioritising, and tracking service requests. Job Allocations and Attendance: Digital job assignment system and mobile check-in/out for accurate time tracking. Implementation The implementation process followed a phased approach: Discovery and Planning (2 weeks): Detailed analysis of the business processes and customization requirements. Core Module Setup (4 weeks): Implementation of CRM, Service Delivery Management, and Contract Management modules. Operational Module Integration (3 weeks): Integration of Inventory, Purchasing, Service Request Queues, and Job Allocations modules. Data Migration (2 weeks): Transfer of historical data from legacy systems to Ixonn platform. User Training (2 weeks): Comprehensive training sessions for all staff members. Go-Live and Support (6 weeks): Staged roll-out of modules with dedicated support team on standby. Results After eight months of full implementation, the organisation experienced the following significant measured improvements: 50% increase in operational efficiency 35% boost in customer satisfaction scores 20% reduction in overall operational costs 40% decrease in response time to service requests 30% improvement in inventory turnover 25% increase in contract renewal rates 45% reduction in scheduling conflicts and double-bookings 15% increase in revenue through better upselling and cross-selling Conclusion The implementation of Ixonn’s Business Information Management SaaS Platform has been a game-changer for a business in the Cleaning Facilities Services industry. By integrating key business processes into a single, cohesive system, the company has achieved unprecedented levels of efficiency, customer satisfaction, and profitability. The success of this implementation demonstrates the transformative power of tailored digital solutions in the facilities maintenance and cleaning services industry. As the organisation continues to grow and evolve, the Ixonn platform will remain a crucial tool in maintaining their competitive edge, ensuring customer loyalty, and driving future success. Case Study – Membership Associations DATA EFFICIENCY Streamlined operations and boost to member engagement. This international company streamlined operations and boosted member engagement by 40% using Ixonn’s … Case Study – Construction & Renovations BUSINESS GROWTH ‘Company’ reaches its revenue goals faster. Discover how this Building and Construction business transformed their operations, boosted efficiency by 40%, …
Case Study – Membership Associations
DATA EFFICIENCY Streamlined operations and boost to member engagement. This international company streamlined operations and boosted member engagement by 40% using Ixonn’s all-in-one platform. With integrated CRM, contract management, and event planning tools, the company cut administrative costs by 30% and increased revenue by 25% in just one year. Association Members Increase On-time Payments 7,500 + 21% Read Full Story Edit Template Introduction The Membership and Association Company is an international organisation representing over 7,000 trade professionals across the South and North America. As a leading voice in the industry, the organisation provides valuable resources, networking opportunities, and advocacy for its members. Facing growing membership and increasing demands for digital services, the company sought a comprehensive solution to streamline operations and enhance member experiences. The association’s key requirements included: Centralised member data management Efficient contract handling and renewals Targeted communication capabilities Streamlined event planning and registration Integrated payment processing Affiliate program management Challenge The business faced several challenges common to membership organisations in the trade industry: Fragmented member data across multiple systems, leading to inefficiencies and data inconsistencies. Manual contract management processes resulting in delays and potential revenue loss. Difficulty in targeting communications to specific member segments. Complex event planning and registration procedures causing frustration for both staff and members. Limited visibility into affiliate program performance and payouts. Inefficient payment collection and processing, impacting cash flow. Objectives The company outlined the following objectives for implementing the Ixonn Business Information Management SaaS Platform: Consolidate member data into a single, comprehensive CRM system. Automate contract renewals and improve visibility into contract statuses. Enhance communication effectiveness through targeted, personalised messaging. Simplify event management and increase attendance rates. Optimise affiliate program management and tracking. Streamline payment processes and improve financial reporting. Solution Ixonn’s Business Information Management SaaS Platform provided this enterprise with an integrated suite of modules customised to their needs: CRM: Centralised member database with 360-degree views of each member’s interactions and history. Contract Management: Automated renewal reminders, e-signature capabilities, and contract analytics. Electronic Communications Distribution: Segmentation tools and personalised email for campaigns. Affiliates Management: Performance tracking, commission calculations, and payout management. Events Management: Online registration, attendee management, and post-event surveys. Payment Gateways: Secure, integrated payment processing for memberships, events, and services. Implementation The implementation process followed a phased approach: Data migration and CRM setup (4 weeks) Contract management and communications module integration (2 weeks) Events and affiliates management configuration (3 weeks) Payment gateway integration and testing (2 weeks) Staff training and system fine-tuning (2 weeks) Throughout the implementation, Ixonn’s support team worked closely with the organisation stakeholders to ensure a smooth transition and address any specific requirements Results Within 12 months of implementing the Ixonn Online Services, the organisation achieved significant measured improvements: 40% increase in member engagement, measured by event attendance and resource utilisation. 30% reduction in administrative costs through process automation. 25% growth in overall revenue, driven by improved renewal rates and event participation. 50% decrease in time spent on contract management tasks. 35% increase in affiliate program revenue. 20% improvement in on-time membership payments Conclusion By adopting Ixonn’s Business Information Management SaaS Platform and associated Professional Services, the company transformed its operations and significantly enhanced its value proposition to members. The integrated solution not only addressed the enterprise immediate challenges but also positioned the association for future growth and innovation in serving the trade industry Case Study – Hospitality SERVICE IMPROVEMENT Transforming operations for cleaning facilities services Discover how this Cleaning Services organisation skyrocketed their operational efficiency by 50%, increased customer … Case Study – Construction & Renovations BUSINESS GROWTH ‘Company’ reaches its revenue goals faster. Discover how this Building and Construction business transformed their operations, boosted efficiency by 40%, …
Case Study – Construction & Renovations
BUSINESS GROWTH ‘Company’ reaches its revenue goals faster. Discover how this Building and Construction business transformed their operations, boosted efficiency by 40%, and increased profitability by 25% using Ixonn’s comprehensive Business Information Management platform. From streamlined project management to optimized resource allocation, this case study reveals the game-changing impact of integrated digital solutions in the construction industry. Construction Projects Growth Successful Bids 5,000 + 35% Read Full Story Edit Template Introduction In the highly competitive building and construction industry, a mid-sized building and renovations company was struggling to manage its growing operations. As the number of projects increased, so did the complexity of tracking customer interactions, managing deals, overseeing projects, and maintaining efficient operations across various departments. This affected the company’s ability to meet deadlines, control costs, and scale sustainably. To address these challenges, the company implemented a suite of modules—CRM, Deals and Opportunities, Project Management, Warehousing, Job Allocations & Attendance, and Payroll—within a tailored Business Information Management platform. This allowed them to streamline their operations, optimise resource management, and improve financial and customer relationship management. Key Modules: CRM: For managing client relationships and tracking communications. Deals and Opportunities: For tracking requests for proposal, sales opportunities and revenue forecasting. Project Management: To ensure timely project delivery, resource allocations and cost control. Warehousing: To manage building materials and inventory efficiently. Job Allocations & Attendance: For assigning tasks and tracking workforce attendance. Payroll: To automate payroll processing and ensure timely payments. Challenge The business faced several critical challenges that hindered their growth and operational efficiency: Fragmented Customer Information: Lack of a centralized CRM system led to missed opportunities and poor client relationship management. Inefficient Deal Tracking: Manual tracking of deals and opportunities resulted in lost bids and inaccurate sales forecasting. Project Delays and Cost Overruns: Inadequate project management tools caused scheduling conflicts and budget issues. Inventory Mismanagement: Poor visibility into warehouse stock led to project delays and unnecessary purchases. Resource Allocation Struggles: Difficulty in efficiently assigning jobs and tracking employee attendance across multiple sites. Payroll Complexities: Managing payroll for various types of workers (full-time, part-time, contractors) was time-consuming and error-prone. Objectives The business set the following objectives for implementing the Ixonn platform: Streamline customer relationship management and improve client retention Enhance deal tracking and increase bid win rates Improve project delivery timelines and budget adherence Optimise inventory management and reduce waste Increase workforce productivity through better job allocation and attendance tracking Simplify and automate the payroll process Solution Ixonn’s Business Information Management SaaS Platform provided this enterprise with an integrated solution tailored to their needs: CRM Module: Centralised customer data, interaction history, and project preferences. Deals and Opportunities Module: Streamlined bid process, pipeline management, and sales forecasting. Project Management Module: Comprehensive tools for planning, scheduling, resource allocation, and budget tracking. Warehousing Module: Real-time inventory tracking, automated reordering, and material allocation to projects. Job Allocations & Attendance Module: Digital job assignment system and mobile check-in/out for accurate time tracking. Payroll Module: Automated payroll processing with integration to job allocation and attendance data. Implementation The implementation process followed a phased approach: Discovery and Planning (2 weeks): Detailed analysis of processes and customisation requirements. Core Setup (2 weeks): Implementation of CRM, Deals, and Project Management modules. Operational Module Integration (3 weeks): Integration of Warehousing, Job Allocations, and Payroll modules. Data Migration (3 weeks): Transfer of historical data from legacy systems to Ixonn platform. User Training (2 weeks): Comprehensive training sessions for all staff members. Go-Live and Support (12 weeks): Staged roll-out of modules with dedicated support team to ensure process adhesion. Results After six months of full implementation, the business experienced significant improvements: 40% increase in operational efficiency 25% boost in overall profitability 30% reduction in project delays 50% decrease in inventory carrying costs 20% improvement in employee productivity 95% reduction in payroll processing time 35% increase in successful bids Conclusion The implementation of Ixonn’s Business Information Management SaaS Platform has been a game-changer for this building and construction organisation. By integrating key business processes into a single, cohesive system, the company has achieved unprecedented levels of efficiency, accuracy, and profitability. The success of this implementation demonstrates the transformative power of customisable digital solutions in the construction industry. As this organisation continues to grow and evolve, Ixonn Online Services solutions will remain a crucial tool in maintaining their competitive edge and driving future success. 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