Services

Ixonn provides an extensive range of operational and professional services, with the focus to make every implementation a success for your business and your customers.

Competitive rates

Our services are provided at competitive market rates.

Expert advisor

Ixonn provides timely and direct advisory and consultancy services.

Effective support

We engage at any level of operational support - customer service to architecture.

Professional Services

Expert assistance for platform optimisation, with implementation support, system integrations, advanced problem resolution, security services, and bespoke feature development.

Implementation
Implementation

Services are designed to facilitate a smooth transition to Ixonn’s Business Information Management platform, focusing on efficiency and minimising disruption. Through detailed planning, tailored configuration, secure data migration, and comprehensive user training, the platform is seamlessly integrated and optimised for business processes. With rigorous testing, quality assurance, and ongoing support, these services provide a robust solution that enhances operational performance and drives immediate ROI by increasing effective adoption.


Service Catalog

Business Analysis
Business Analysis

Enhance decision-making and project outcomes through comprehensive business analyses and expert process engineering. By providing in-depth assessments, tailored strategies, and precise planning, these services align processes with business objectives, ensuring efficient resource utilisation and managing risks. Ixonn uses agile project management for ongoing support, progress tracking, and performance optimisation, to deliver measurable improvements in productivity and project success, reporting tangible results to support sustained business growth.

Service Catalog

Custom Development

 

Custom Development

Custom features, modules, bespoke development and integration services are delivered to expand and tailor Business Information capabilities and to meet specific business needs. Delivering bespoke solutions and seamless integrations, these services enhance functionality, streamline workflows, and pursue compatibility with existing systems information exchange. Precise development, rigorous testing, agile management and ongoing support, provide a scalable and flexible solution to drive innovation, optimise operations, and supports long-term technology adoption.

Service Catalog

Cybersecurity
Cybersecurity

The focus is to safeguarding your organisation’s digital assets by providing robust protection against evolving threats. The services encompass thorough security assessments, proactive vulnerability management, and strategic response planning, ensuring that systems are resilient against potential breaches. Monitoring, compliance support, and expert guidance, cybersecurity services help maintain a robust and secure environment, reducing costs associated with risks exposure and protecting the integrity of your business operations and reputation.

Service Catalog

Executive Advisory
Executive Advisory

Executive advisory services are delivered to provide strategic leadership and expert guidance in aligning technology with business goals. These services offer tailored insights into technology roadmapping, digital transformation, and IT governance, ensuring that technology investments drive innovation and competitive advantage. By leveraging deep industry knowledge and executive-level expertise, the advisory services support informed decision-making, optimise IT investment, and enhance overall business results and performance.

Service Catalog

Industries using our services

Ixonn provides the services needed to enable platform adoption.

Education & Training

Integrate learning management systems, streamline administrative processes, and enhance educational content delivery with advanced training, CRM and workflow solutions.

Building & Construction

Optimise construction project workflows, manage contracts, and track inventory and purchasing, with comprehensive cash flow management and contract solutions.

Facilities & Maintenance

Streamline maintenance operations, automate task management, and enhance facilities management with customised platform operations, tasks and job allocations and support.

Commercial Non-profit

Enhance stakeholder engagement, optimise fundraising efforts, and streamline operations to increase impact and efficiency in non-profit organisations.

Commercial Real Estate

Integrated solution for managing property portfolios, lease agreements, tenant relations, and maintenance requests, with analytics for market trends and ROI.

Membership & Associations

Comprehensive solution for managing member data, event planning, dues collection, and communication, with features for member self-service, engagement tracking, and analytics.

Operational Services

Optimise day-to-day platform usage and business processes with managed operations, task outsourcing, dedicated support teams, and continuous improvement.

Data Services
Data Services

Provide services to effectively manage, cleanse, and optimise data, enhancing decision-making and operational efficiency. By reviewing data accuracy and integrity, these services help you organisation unlock valuable insights, improve reporting capabilities, and streamline processes. Through data migration, integration, and analytics, data services will empower your businesses to leverage information for better performance, scalability, and long-term growth.

Service Catalog

Technical Support
Technical Support

Offer comprehensive assistance, providing for the smooth operation of your Business Information Management platform and integrated systems with timely and effective problem resolution. From basic troubleshooting and first-level resolutions to handling complex cases and critical incidents, these services are designed to minimise downtime and ensure process continuity. Expert guidance and swift responses are at the core technical support to enhance system reliability, reduces operational risks, and keeps the technology of your business running efficiently.

Service Catalog

Operational Support
Operational Support

Provide businesses with enhanced capabilities for end-to-end management of platform operations, allowing teams to focus on strategic goals while ensuring seamless day-to-day functionality. These services focus on reducing operational burden by allocating dedicated and trained operations teams for full-service administration, process execution, task outsourcing, streamlining workflows and enhance efficiency. Entrusting platform operations to experts, allows businesses to gain improved performance, scalability, and the flexibility to adapt quickly to evolving needs.


Service Catalog

Integration
Integration Services

Enable businesses to seamlessly connect external data, IoT devices, and other platforms into our platforms, creating a unified and efficient ecosystem. By integrating data from field devices and external systems, businesses gain real-time insights, improve decision-making, and streamline operations. This enhances visibility across the entire value chain, optimising performance, automating workflows, and enabling smarter, data-driven strategies. Integration services empower businesses to fully leverage the potential of IoT and external systems, driving innovation and operational efficiency.


Service Catalog

Training & Education
Training Services

Empower teams by providing comprehensive instruction on business information essentials, platform-specific modules, and advanced functionalities. Whether through operational training or focused modules like sales, HR, warehousing, contract, and project management, these services ensure users can fully leverage the online services capabilities. Tailored to different skill levels, from introductory to advanced and “train the trainer” programs, the training enhances productivity, optimises adoption and use, and drives greater business efficiency by equipping users with the knowledge and skills needed for success.


Service Catalog

Simple Access to a Range of
Professional Services

Sign up for an Account

Subscribe to one of our Online Business Management Services comprehensive plans

Request a Service

Browse our extensive services catalog, and request the service that meet your needs

Receive Quality Service

Experience the successful delivery of your requested service to benefit from your investment

Tailored for seamless delivery, our expert services ensure that your business information systems are integrated efficiently, optimising operations and accelerating digital transformation with ease.

SERVICE METRICS

Delivering consistent results

Your success is part of our mission: Our track record provides real metrics that highlight our commitment to delivering reliable, high-quality services—and the insights you can expect as our customer.

On-Time Delivery

Percentage of projects completed by or before the promised timeline

98%

Customer Satisfaction

Average rating from post-engagement surveys

4.9/5

Implementation Success Rate

Proportion of engagements meeting or exceeding objectives

99%

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