Ixonn Group

Ticket Services

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Ticket services is a feature in Ixonn that allows your customer to select to what service/product this ticket is related when opening a new ticket.

Eq.

  1. Product/Service 1
  2. Product/Service 2
  3. Product/Service 3

When your customer will open the ticket, the admin will know that this ticket is related to specific service.

You can easily enable / disable this option from Setup->Settings->Support.

To create a new ticket service, navigate to Setup->Support->Services.

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