Ixonn Group

Statuses

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You can easily customize ticket status by going to Setup->Support -> Ticket statuses

Ixonn comes with general predefined statuses which you can’t delete them because they are around the application. You can only change the name. While listing ticket statuses you can view in this moment how many tickets are currently in the status.

Setting status colour: Click on the edit button while listing and you can easily pick status colour.

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