Ixonn Group

Disabling Knowledge Base

You are here:
< All Topics

Customers area

In case you don’t need the knowledge base on the customers are there is an option to disable the knowledge base feature.

To disable you need to navigate to Setup->Settings->Customers and set Use Knowledge Base to No.

Disable Knowledge Base Feature


Staff Members

If you give the staff members permissions for knowledge base View (Global) then they will be able to see the internal (for staff) knowledge base articles in the admin area. More info about staff permissions can be found here: https://w3.ixonn.com/au/crm-documentation/staff-permissions-explained/

In this case, to prevent specific staff member to read internal knowledge base articles, you should not give permissions for knowledge base View (Global).

Keep in mind that if the knowledge base is enabled in customers area, every visitor on the customers are will be able to read the articles.

Related Articles

Table of Contents
Scroll Up